Program policies.
Our policies for classes, memberships, and participation.
Austin School of Film · Terms & Conditions for Classes.
★ Class registration & participation
10 policies for enrolled students.
Applies to all Austin School of Film courses, workshops, and camps
Updates to terms
These terms and conditions may be updated or revised at any time. We reserve the right to modify them as needed to reflect operational, legal, or programmatic changes.
First day check-in
Please check in at the front desk on your first day to confirm your registration and receive your studio assignment. We recommend arriving 15 minutes early to allow ample time for check-in.
Absences
Missed classes are not eligible for refund or credit, regardless of the reason for absence.
Class reminders
You will receive a reminder email with important class details — parking, arrival instructions, venue address — 1 business day prior to the class start date. Please ensure the email address provided at registration is accurate.
Class change requests
You may request to change class sessions for a $50 fee, as long as the request is submitted at least 7 business days before the class start date.
Cancellation policy
All classes follow a 30-day cancellation policy. Requests must be submitted in writing to classes@austinfilmschool.org no later than 30 calendar days prior to the class start date.
Requests received less than 30 days before the start date are not eligible for refund or credit. Failure to follow this policy will result in forfeiture of any refunds or credits.
Exception: Camps and intensives are application-based enrollment and follow separate program-specific terms.
Class schedule changes
Class times, instructors, studio locations, and schedules may change with reasonable notice — unless the change is due to an emergency (e.g. instructor illness).
Credits & promo codes
Credits issued are final, non-refundable, and may only be applied to future classes. Credits must be used at the time of registration — they cannot be applied retroactively or transferred.
Promo or credit codes must be entered correctly during checkout. We cannot adjust or reissue credits for missed or incorrect entries.
Refund processing
Approved refunds will be processed within 30 days of cancellation approval, returned to the original card on file.
Contact for changes
For all cancellations, change requests, or policy questions, email classes@austinfilmschool.org. Phone and in-person requests are not accepted as official documentation.
Code of Conduct.
No recording of class content.
As a standard at Austin School of Film, you may not record any class or workshop with recording devices or your computer.
Instructors provide students with digital and/or printed hand-outs of relevant information where appropriate. Students are encouraged to take notes — please bring materials. Virtual classrooms are treated exactly as in-person classes.
A harassment-free experience.
Austin School of Film is dedicated to providing a harassment-free experience for everyone — regardless of gender, gender identity and expression, sexual orientation, disability, mental illness, neurotype, physical appearance, body, age, race, ethnicity, nationality, language, or religion.
We do not tolerate harassment of participants in any form.
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Schedule a consultation →Cinemaker · Studio membership policies.
★ Membership terms
3 policies for studio members.
Applies to all CINEMAKER Studios memberships
Cancellation method
CINEMAKER does not accept membership cancellation requests via phone or in-person. You must email Member Services directly to cancel your membership.
Minimum commitment
All memberships at Austin Cinemaker Space require a minimum commitment of 6 months.
Month-to-month transition
After the initial 6-month period, memberships transition to a month-to-month plan with a 30-day cancellation policy. All cancellation notices must be submitted in writing.