terms & conditions

OUR TERMS & CONDITIONS ARE SUBJECT TO CHANGE.

• Cancellations: Any cancellation must be received in writing via email to classes@austinfilmschool.org 30 calendar days before the start date of the class to receive 100% refund or credit. Cancellations or requests to change class sessions received fewer than 30 days before the class shall not be credited or refunded. Refunds or credit are not accepted with students who fail to contact us at the guidelines listed above. All refunds will process and remit payment to the card on file. Please allow 30-45 days to refund your registration from date of approval.

• Credit/Promo Codes: Those who obtain credit cannot exchange for a refund once credit has been administered. It is a $25 fee to change classes or session dates. Credit never expires. Students may use credit at any time. All credit codes must be entered at registration. We do not offer residual refunds or credits due to codes not entered properly at registration check-out.

• Check In: Everyone must check in at the front desk to confirm arrival and studio location before class begins. Please try to arrive at least 15 minutes early to fill out the paperwork prior to class beginning. 

• Schedules: Classes, educators, studios and class times are subject to change with reasonable notice. Students will be notified at least 7 calendar days before class begins if there are any changes to the course schedule unless of emergency circumstances (i.e. illness).

• Sick/Absent: Students are not eligible for refunds due to sickness or absences. In specific cases, Austin School of Film may consider offering a full or partial credit for course retakes, subject to our discretion.

• Reminder Emails: You will receive a reminder email recapping information and including other important information (i.e. COVID protocols, parking, address etc) via email listed on registration form. This email will be sent 1-2 business days before the class begins.

• Location: All classes & programs are held at Austin School of Film’s HQ located at:

2200 Tillery Street

Austin, Texas 78723

• Parking: We have our own self-serve parking lot. If the lot is full, please use free street parking. If you come by bicycle, there are bike racks located in the parking lot (covered area) by loading docks.  

CODE OF CONDUCT

As a standard at Austin School of Film, you may not record any class or workshop with recording devices OR your computer. Instructors will provide students with a digital hand-out and/or printed hand-out of relevant information if needed. Students are encouraged to take notes in class. Please bring materials to take notes with to all classes. Virtual classrooms are treated exactly as an in-person class. 

Austin School of Film is dedicated to providing a harassment-free experience for everyone, regardless of gender, gender identity and expression, sexual orientation, disability, mental illness, neurotype, physical appearance, body, age, race, ethnicity, nationality, language, or religion. We do not tolerate harassment of participants in any form.

SCHOLARSHIPS & PAYMENT PLANS

SCHOLARSHIPS:

We offer a limited number of scholarships on a rolling basis (i.e. year-round) for both adult (18+) and youth students with a priority focused BIPOC communities who are historically underrepresented in film & creative media. We have both full and partial scholarships for short-term and long term programs & classes. Please contact our Education Department at classes@austinfilmschool.org for scholarship information & application process.

PAYMENT PLANS:

We offer payment plans for ALL classes, workshops, camps, and programs. Anyone is eligible for a payment plan option! We require a minimum of 25% as a down payment towards tuition. You can split your remaining balance in up to 3 equal payment

To inquire about a custom payment plan for classes or camps, please email us at classes@austinfilmschool.org to get started. We promise the process is made simple so you can focus on what’s important: sharpening your skills & creating new work!

NOT SURE WHERE TO START? SCHEDULE A FREE CONSULT

To schedule a free consult about classes and certificate program, click here.

HOW TO CANCEL YOUR MEMBERSHIP

Austin Cinemaker Space does not accept membership cancellation requests via phone or in-person. You must email Member Services to cancel your membership.

Cancellation and Contract Commitment

• All General memberships at Austin Cinemaker Space are a minimum 3 month commitment/contract. After your 3 month contract, you must contact us at least 30 days before your next membership payment is due your membership if you would like to cancel/pause your membership.

• All Dedicated Desks at Austin Cinemaker Space are a minimum of 6 month commitment/contract. You must contact us at least 30 days before your next membership payment is due to cancel your membership. You must remove all personal items from suite & desk + drop off your key with key personnel at front desk to be considered fully cancelled.

• All Private Studios at Austin Cinemaker Space are a minimum of 6 month commitment/contract. You must contact us at least 60 days before your next membership payment is due to cancel your membership. You must remove all personal items from suite & desk + drop off your key with key personnel at front desk to be considered fully cancelled.