Program policies.
Our policies for classes, payment plans, memberships, and participation.
Austin School of Film · Terms & Conditions for Classes.
★ Class registration & participation
10 policies for enrolled students.
Applies to all Austin School of Film courses, workshops, and camps
Updates to terms
These terms and conditions may be updated or revised at any time. We reserve the right to modify them as needed to reflect operational, legal, or programmatic changes.
First day check-in
Please check in at the front desk on your first day to confirm your registration and receive your studio assignment. We recommend arriving 15 minutes early to allow ample time for check-in.
Absences
Missed classes are not eligible for refund or credit, regardless of the reason for absence.
Class reminders
You will receive a reminder email with important class details (parking, arrival instructions, venue address) 1 business day prior to the class start date. Please ensure the email address provided at registration is accurate.
Class change requests
You may request to change class sessions for a $50 fee, as long as the request is submitted at least 7 business days before the class start date.
Cancellation policy
All classes follow a 30-day cancellation policy. Requests must be submitted in writing to classes@austinfilmschool.org no later than 30 calendar days prior to the class start date.
Requests received less than 30 days before the start date are not eligible for refund or credit. Failure to follow this policy will result in forfeiture of any refunds or credits.
Summer camps & intensives
Summer camps and intensives are application-based enrollment and are non-refundable. Because seats are limited and awarded through an application process, no refunds or credits are issued for camp or intensive registrations, including deposits and payments made through payment plans.
Class schedule changes
Class times, instructors, studio locations, and schedules may change with reasonable notice, unless the change is due to an emergency (e.g. instructor illness).
Credits & promo codes
Credits issued are final, non-refundable, and may only be applied to future classes. Credits must be used at the time of registration. They cannot be applied retroactively or transferred.
Promo or credit codes must be entered correctly during checkout. We cannot adjust or reissue credits for missed or incorrect entries.
Refund processing & contact
Approved refunds will be processed within 30 days of cancellation approval, returned to the original card on file.
For all cancellations, change requests, or policy questions, email classes@austinfilmschool.org. Phone and in-person requests are not accepted as official documentation.
Payment Plans.
★ Installment agreements
8 policies for payment plan students.
Applies to all classes and programs purchased with a payment plan
How payment plans work
When you register with a payment plan, you pay an initial deposit at checkout and authorize us to automatically charge the remaining balance to your card on file in scheduled installments. Your installment amounts and due dates are shown at checkout and in your customer account. A customer account on our website is required to purchase with a payment plan.
Payment methods
Payment plan installments must be paid with a valid credit or debit card. Digital wallets (Apple Pay, Google Pay) and buy now, pay later services (Afterpay, Klarna) are not accepted for installment payments.
Automatic charges
Each installment is charged automatically to your card on file on its scheduled due date. You are responsible for keeping a valid, up-to-date card in your customer account at all times. To update your card, log into your account and select your payment plan under account settings.
Failed payments
If an installment fails (for example, due to an expired card or insufficient funds), you will receive an automated email prompting you to update your card on file. The system will automatically retry the charge a limited number of times over approximately 10 days.
We are not able to manually retry or process failed installments on your behalf. It is your responsibility to update your payment method promptly so the retry can succeed.
Plan cancellation
If all automatic retry attempts fail, your payment plan will be canceled, your registration will be released, and you forfeit all tuition paid to date, including your deposit and any collected installments. Your seat may be offered to another student.
Deposits & forfeiture
Deposits are non-refundable. If your payment plan is canceled due to failed payments, all tuition paid to date is forfeited. This includes your deposit and every installment already collected. No refunds or credits will be issued for a plan canceled due to non-payment.
Full payment before class
Your full balance must be paid before the first day of class. If your balance is not paid in full by the start of the class, we reserve the right to cancel your registration and release your seat, and all tuition paid to date is forfeited.
Withdrawals & transfers
Withdrawing from a class purchased with a payment plan follows our standard 30-day cancellation policy above. Stopping payment does not constitute withdrawal and will be treated as a failed payment under these terms.
Payment plans are non-transferable between students. Summer camps and intensives purchased with a payment plan remain non-refundable as application-based enrollment.
Code of Conduct.
No recording of class content.
As a standard at Austin School of Film, you may not record any class or workshop with recording devices or your computer.
Instructors provide students with digital and/or printed hand-outs of relevant information where appropriate. Students are encouraged to take notes, so please bring materials. Virtual classrooms are treated exactly as in-person classes.
A harassment-free experience.
Austin School of Film is dedicated to providing a harassment-free experience for everyone, regardless of gender, gender identity and expression, sexual orientation, disability, mental illness, neurotype, physical appearance, body, age, race, ethnicity, nationality, language, or religion.
We do not tolerate harassment of participants in any form.
Schedule a free consultation.
Questions about classes, the certificate program, scholarships, or payment plans? We're here to help.
Schedule a consultation →Cinemaker · Studio membership policies.
★ Membership terms
3 policies for studio members.
Applies to all CINEMAKER Studios memberships
Cancellation method
CINEMAKER does not accept membership cancellation requests via phone or in-person. You must email Member Services directly to cancel your membership.
Minimum commitment
All memberships at Austin Cinemaker Space require a minimum commitment of 6 months.
Month-to-month transition
After the initial 6-month period, memberships transition to a month-to-month plan with a 30-day cancellation policy. All cancellation notices must be submitted in writing.